FAQ & Shipping

Is there a problem with your order? Do you have any business inquiries? Further questions about the products? Please send me an email at emilysandersart@gmail.com and I'll get back to you as soon as I can!  Please include your order number if applicable! 

Where do you ship from?
I ship from Perth, Australia. 

Do you ship Internationally?
Yes, I ship worldwide. 
✦EU/UK orders may face VAT fees at customs. This is out of my control and I’m so sorry for the inconvenience. 

When will my order arrive? 
Estimated delivery periods cannot be guaranteed but packages are shipped out weekly via Auspost.

✦Please allow 2-10 business days for domestic orders (australia).
✦Please allow 2-6 weeks for international orders. 

Occasionally, orders can be delayed for longer. If a significant amount of time has elapsed and you still have not received your package, please feel free to send me an email and I’ll look into it for you. 

My order arrived damaged / was lost / is missing an item.
Please email me at emilysandersart@gmail.com and I’ll do my best to help you out.